Returns + Shipping
Returns
Not the right fit? We treasure our relationship with our customers and will do our best to ensure you are delighted with your purchase.
Returns for Online Orders
- Refunds are issued to the original payment method upon receipt of the item (typically by mail), in unused/unworn condition with tags attached, initiated within 14 days of delivery.
Returns for Local Purchases
- Refunds are issued to original payment method or may be exchanged for in-store credit. Items must be unused/unworn with tags attached within 7 days of purchase.
*All sales are final on discounted, consigned and wellness items.
*We are not responsible for items damaged after they are in your care.
Please check your measurements if you’re considering a discounted or consigned (resale/vintage) item.
We are always happy to answer any questions you may have about fit.
*******
Email us at contact@shoplyko.com if you'd like to make a return or exchange. We're happy to help.
*******
Shipping
- Orders are processed and shipped twice weekly via USPS.
- You will receive tracking by email when your order ships. Orders are insured via USPS.
- Due to carrier delays, packages have occasionally been taking a little while longer to reach you. Please be patient as this is outside of our control.
- Shop Lyko is not responsible for lost or stolen shipments. It is up to the customer to file a claim with USPS. As all shipments are tracked and insured, you should receive a full refund from the carrier. We are not responsible for filing or following up on lost/stolen claims.
- We use all eco-friendly and recycled shipping supplies to pack your order!
- If your order contains nail polish it must ship by ground as it is classified as a hazardous material. (Although our polishes are as eco-friendly as you can get, it's still paint.). We only ship nail polish domestically.
- We reserve the right to cancel any order due to issues involving merchandise availability.
- Please note that we are closed Monday and Tuesday.