Returns

Not the right fit? We treasure our relationship with our customers and will do our best to ensure you are delighted with your purchase. 

Items must be returned in unused/unworn condition with tags attached within 7 days of purchase, for in-store credit.  

*All sales are FINAL on discounted, intimates (like socks & underwear), and wellness items. 

*We are not responsible for items damaged after they are in your care.

Please check your measurements!  We are always happy to answer any questions you may have about fit.  Reach out if you're unsure!  

Email us at contact@shoplyko.com <3

 

Shipping

• Orders are processed and shipped twice weekly via USPS. 
• You will receive tracking by email when your order ships.  Orders are insured via USPS.
• Due to carrier delays, packages have occasionally been taking a little while longer to reach you.  Please be patient as this is outside of our control. 
• Shop Lyko is not responsible for lost or stolen shipments.  It is up to the customer to file a claim with USPS.  As all shipments are tracked and insured, you should receive a full refund from the carrier.  We are not responsible for filing or following up on lost/stolen claims.  
• We use all eco-friendly and recycled shipping supplies to pack your order!
• If your order contains nail polish it must ship by ground as it is classified as a hazardous material.  (Although our polishes are as eco-friendly as you can get, it's still paint.). We only ship nail polish domestically. 
• We reserve the right to cancel any order due to issues involving merchandise availability.  
• Please note that we are closed Monday and Tuesday.