Returns + Shipping

Returns

Not the right fit?  We treasure our customers and will do our best to ensure you are delighted with your purchase.

• Items must be returned in unused/unworn condition with tags attached within 10 days of purchase, for in-store credit. *Returns to original payment method may be approved by owner on a case-by-case basis.

• All sales are FINAL on discounted items, intimates (like socks & underwear), and wellness items (as these are food safe).

• We are not responsible for items damaged after they are in your care.

• Please check your measurements!  We are always happy to answer any questions you may have about fit. Reach out if you're unsure! 

Email us at contact@shoplyko.com with any questions.

Shipping

• Orders are processed and shipped twice weekly via USPS (or occasionally Fed Ex) on Monday's and Friday's.

• You will receive tracking by email when your order ships.

• Orders are insured via the shipping carrier.

• Due to carrier delays, packages have occasionally been taking a little while longer to reach you. Please be patient as this is outside of our control.

• Shop Lyko is not responsible for lost or stolen shipments.  It is up to the customer to file a claim with the carrier.  As all shipments are tracked and insured, you should receive a full refund from the carrier. We are not responsible for filing or following up on lost/stolen claims.

• We use eco-friendly and recycled shipping supplies to pack your order!

• We reserve the right to cancel any order due to issues involving merchandise availability.

• Please note that we are closed on Tuesday & Wednesday, so orders placed during this time will typically ship on Friday morning.